Placentia Auto Repair

I came in to do my brakes after I called and they said they could “take my truck in now.” I get there and they immediately give me a price that was $100 more than what they said on the phone. They also tried selling me new rotors which I did not need. They eventually brought the price down $60 and I just wanted this done as I run a business and don’t have time to do them myself. They are local and I wanted to support. After leaving, my check engine light came on and the computer for my truck started glitching. My truck eventually broke down and I had to reset the entire computer which cost me a lot of money. They also did a “free inspection” and must have forgot to put all the fuses back in all the way. It took them 4 hours to do just brakes. Please be aware of this shop. I never like to put bad reviews for anyone but this ruined my entire week.

Dear Mr. Cornwall, I am writing to formally express my deep dissatisfaction with the service I received from your Super Service locations in Aliso Viejo and Placentia regarding my daughter’s 2008 Lexus RX 400h. In late February 2025, I brought the vehicle to your Aliso Viejo location after it began displaying several warning codes that appeared to be related to a failing hybrid battery. I met with Dion, your store supervisor, who conducted himself professionally and advised that the vehicle would be inspected. After approximately one week, Dion informed me that the diagnostic results indicated a faulty inverter, estimating that a new replacement would cost between $6,000 and $7,000. Given the car’s age, we agreed that sourcing a used inverter would be the most practical solution. I located a used unit on Amazon and had it shipped directly to your shop. After nearly four months, I finally received the vehicle back on June 28, 2025. Unfortunately, after only three days of driving, the same issue reoccurred—multiple warning codes appeared, and the vehicle lost all power while I was on the I-5 freeway, leaving me stranded. I had the car towed back to the Aliso Viejo shop via AAA and again spoke with Dion. Following two additional months of diagnostics, Dion informed me that the car needed to be sent to your Placentia location for further evaluation. During this time, I spoke with your district manager, Don, whose demeanor was notably unprofessional and dismissive. At one point, he remarked, “Why are you bothering my team and me?”—a statement I found both inappropriate and disrespectful. Don insisted that the inverter needed replacement once again and stated that his supplier could provide a better-quality used part than the one I had provided. Despite my concerns about repeating the same repair, I agreed to proceed, having already invested $1,100.41 in labor at Aliso Viejo and $700 for the original inverter. I emphasized that if the issue was unrelated, I would pay accordingly, but repeating the same work should not come at an additional cost. After continued delays and disagreements, the vehicle was finally returned to me on September 4, 2025—more than eight months after I first brought it in. Don charged me an additional $1,771.65 for the same type of repair work, bringing my total expenditure to $3,572.06. What is most troubling is that within 24 hours of picking up the car, the same dashboard warning lights reappeared, indicating that the issue remains unresolved. Mr. Cornwall, I find it unacceptable that after eight months, multiple repairs, and thousands of dollars spent, your shops have failed to properly diagnose and repair the problem. Equally concerning is the dismissive and condescending manner in which I was treated by your district manager. I have since reached out to Dion at the Placentia Shop without a response from your team. I am requesting a full investigation into this matter and a complete refund of the $3,572.06 I have spent to date. If this issue is not resolved promptly and satisfactorily, I will have no choice but to pursue action through Small Claims Court. Thank you for your attention to this matter. I hope to hear from you soon with a resolution. Sincerely, Denis Doulgeropoulos

Ricky was incredibly helpful with all my car’s issues and answered all of my questions and explained everything to me in detail. Will definitely be using them in the future! Also the cleanest mechanic shop I’ve ever seen.

Chill staff, always do a good job, dog friendly (they got dog treats), and have tv/water/soda/snacks/popcorn in the waiting room if you want to stay and wait for your car. I will be coming here from now on since they are certified and always follow up after the car service to make sure everything was good.

(Translated by Google) I am very happy with the service and the work. So far, everything is very good with the recommended truck. I took my truck in for a diagnosis and they gave me a price. It turned out to have another problem and they respected the same price. (Original) Estoy muy contento con el servicio y el trabajo asta ahorita todo está muy bien con la troca recomendados lleve mi camioneta por un diagnóstico y me dieron un precio y resultó tener un problema mas y me respetaron el mismo precio

Very nice and very professional. I would definitely recommend this location. The service was par none!

I came in to get the splash shield on my car fixed since it was falling off and scraping against the road. The man who helped me was super nice and patient, and kept me updated the whole time. I’m really glad I came here and will definitely recommend this shop to friends and family.

Came to get an alignment from Costco for tire warranty sake, and I think I found my new shop. Great customer service, thoroughly explained everything and answered any questions and concerns I had with no judgment. Their waiting area was nice: tv playing documentaries, lots of snacks and drinks, free WiFi, and some phone chargers. I hung around and waited for my service but they also have loaner cars for longer services. Offered free inspection with my service that came with pictures of any issues they found, along with an informative video on the issue. Also walked out with a quote for these services, and while they throughly explained all the points on the quote they were at no point pushy. Quote details the price for parts and labor for each individual issue, and they also said it can be done in parts since it was a lot of time and money. Pricing seemed good for the wheel alignment I had done and quote breakdown seems fair for the work that would be done. This place is also a part of the Costco discount program so if you are a Costco member, look up (on Costco prior to payment) their auto discounts and you can get 15% off here!

I would advise you to beware and perhaps steer clear of this establishment. My step-daughter, a college student, had some issues with her radiator and, in taking it to this shop, was given a laundry list of other urgent repairs that needed to be made from brakes (which had just been replaced in another state a few months earlier), to tie rods, to the battery. Had she gone through with it, the total bill would have been well over $5K. We got a second opinion from another shop who inspected the full vehicle, stated that it is well maintained (specifically mentioning that the brakes are good) and that besides the radiator repair their was nothing else to be concerned with. Over $4K of unnecessary expense was avoided by taking the vehicle elsewhere. To be clear, this is not a fake or malicious review - it is real and honest, written to inform other potential customers and hold this business accountable for what certainly seems to be some shady upselling tactics.