Placentia Auto Repair

During a moment of stress and uncertainty when your car stops working. I took my car to Placentia Super Service and was helped by Ricky who made the process easy and stress free. He was clear and thorough with explaining diagnostic result and options. I got my car the next day working like new. I was also impressed with the cleanliness of the front desk, not something you usually see.

David and the rest of the team here took such great care of my GLC300. Came in needing a service and had some lights on the dash, they inspected and handled the service/repair swiftly, gave me a full breakdown of cost, they were super accommodating with me and super reasonably priced, saved me a LOT of money versus had I taken it to the dealership and my car is running great! I can feel the difference from before. Will continue to bring my car here and refer anyone I know. Thank you David! I appreciate everything! Definitely felt like I was in good hands.

I came in without an appointment on a Friday afternoon. I waited too long to have my car looked at for some mechanical issues because it’s hard to find a reliable mechanic that can do the quality work, communicate effectively and provide a good value with timing and pricing. It’s usually too risky and time consuming so I avoid it and usually take it to the dealership when needed… ouch $$ I found all of the above wants at Placentia Super Service when my car basically told me I was out of time and couldn’t procrastinate any longer. I called and worked with Joseph who filled me in on everything and worked to get me a loaner when the fix wasn’t going to be done within the few hours I gave them - which I was not surprised. I don’t get work done in my car often because of logistics, but also because it seems mechanics only do brakes or transmissions… or just take forever to get anything else done! I had a great tech and team that worked to solve the problem(s) and got it done in record time by end of day on Monday. I am so grateful and will be back despite them being further away.

Wonderful, friendly staff! Johan and Rey were extremely helpful. Although it took longer to get everything fixed than originally anticipated, they pushed hard and past closing the last day so that I could get my car when I needed it. Thank you!

Their 3 year warranty means jack shi... Took it to them 2025 because of a manifold. When i got my car back, it started heating up (my temp needle would never go above middle) that the needle would bounce up and down. Got it under control until I took it back to them for a busted line. They "fixed" it but the same thing started happening again with the needle. Called them and they wanted to charge me 1200 for them to check that they did their job correctly the first time in 2025 They also charged me to replace and clean my coolant, at least thats what I was told, and nope. They either didnt do it or mixed coolant colors,which is what John the manager said, but then he said they did do a complete cleanse. Take in consideration for my Jeep the color is purple, when I saw my coolant it was orange with oxidation like color. Just because they give you free car washes and shirts doesn't mean they are honest. Video shows dirty rusted coolant. Oh and wait, John wanted me to pay for them to replace my coolant to the original color (purple) because he said they did it the first time. John the manager is a scheming con. Even after speaking with a technician from the Jeep dealership and the tech saying "mixing colors is a big no no, it should only be the purple" john said he doesn't know what he is talking about because John has XX years in the industry. Their response is a lie and disrespectful. They think im jist going to agree with them even after i did my due diligence.

Super quick and convenient! David was a big help!

Came in with a minor noise, left with a huge charge, a safety concern, and no responsibility taken I brought my Toyota Camry to Placentia Super Service on 6/12 for a light whistling noise from the front wheels when reversing or turning slowly. The brakes otherwise worked fine. Instead of a small fix, I was sold a full front and rear brake job (pads and rotors) plus add-ons: a fuel/air induction service, an air filter, and a transmission service. The total came to about $1,796. I agreed to the extras because I trusted that after a big service my car would run trouble-free. But when I checked my old air filter myself, it was nearly clean and did not need replacing at all. It made me realize some of these add-ons were sold to me whether I needed them or not. That bill also had a $42.89 "Total Fees" line with no explanation. When I questioned it, since I had taken all four old pads and rotors home myself and there was nothing to dispose of, they refunded only $20, and only because I asked. I should never have been charged it. Right after that service my brakes lost their firm feel. The pedal went soft, sinks far down, and the car no longer stops the way it used to. On two separate occasions I narrowly avoided rear-ending the car in front of me on the freeway, because the car took too long to stop and the pedal felt spongy. This is a serious safety issue. I returned on 6/19. Instead of honoring the warranty, they charged me another $150 for a brake fluid exchange and master cylinder service. It still wasn't fixed. On 7/24 I came back again. This time their own technician documented the problem and blamed paint and coating transfer from the rotors they had installed, which glazed the pads. They replaced the front pads and rotors under warranty, but the braking still isn't right, and I was told that if it continues I may need to pay for a "higher-quality aftermarket set." So after charging me a premium up front, they admitted in writing that the parts they installed were inadequate and suggested I pay again to fix a problem they caused. (I've attached that invoice so you can see it.) Every time I came in for warranty or follow-up work I was told they were short staffed, yet staffing was never an issue when it was time to charge me. When I asked to speak with the manager, I was told he was unavailable, even though he was on site. Corporate called once for feedback and never followed up. It felt like the approach at the front desk was to keep charging for one service after another, whether or not it addressed the actual problem, until the customer either gave up or ran out of patience. As a customer, I was made to feel like I didn't know any better and could be billed for anything. Six weeks, three visits, and about $1,950 later, I'm left with a safety concern, brakes that don't stop properly, that started with their work and is still not fixed. I don't recommend this shop.

Ricky was very helpful, they fit me in for an emergency transmission service!